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Our refund policy is 14 days for full refund and 30 days for exchange or store credit. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 698 Mangrove Ave Chico CA United States 95926.
1. Refunds by check will be made after your check has cleared. This process may take up to 10 business days.
2. ALL ITEMS DISCOUNTED 15% OR MORE ARE NON-REFUNDABLE
3. Sunglasses are non-refundable
4. Due to insurance liability issues, all climbing equipment is non-refundable and non-exchangeable.
5. Refunds will be given on new, unused, and unopened products only. Product must have original tags and packaging.
6. Due to California state law, no refunds or exchanges will be made on swimwear.
Our products are shipped within 2-3 Days using the following carriers: UPS . To return your product, you should mail your product to:698 Mangrove Ave, Chico CA United States 95926. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.